We would like to put our guests' minds at ease when visiting Broomfield House, by mentioning that we are taking the following precautions to keep both you and ourselves safe.

  1. As you will note in the above pictures, we have successfully completed the Covid-19 industry standard assessment, called 'We're Good to Go', in partnership with National Tourism Organisations of Great Britain.  This is in recognition that we, as a business, are confirmed to be following government and industry guidelines, and they have ensured that processes are in place to maintain the cleanliness and to aid social/physical distancing.

  2. Once you have made a reservation for a stay with us, should you or any of your party be feeling unwell close to your date of arrival (with the symptoms of Covid-19 - high temperature, new persistant dry cough, loss of taste/smell), we ask you to please be considerate and inform us of this, and as a result, your reservation will be cancelled, and we will enforce no cancellation fees. 

  3. We will be installing safety glass screens in our dining room, where tables have been distanced and separated.  There will be no buffet table for breakfast items, and everything will be served to your table.  We have implemented a pre-order breakfast form which is required to be completed by each guest the evening before.  On the form, we will be requesting that guests specify a time that they wish to eat, and we ask our guests to be as prompt as possible to this specified time - so preventing too many guests from other parties arriving at the same time.   

  4. Hand sanitiser will be available at front and back doors for your use, as well as at the top of the stairs, and we encourage the use of gloves and masks whilst in public areas.  We will be wearing face masks/shields and gloves at all times whilst dealing with our guests.

  5. We have always prided ourselves on our cleanliness - as it has been noted by so many of our guests - and now we will be sterilizing even more frequently in all areas.  We therefore anticipate that it will take longer for us to clean all public areas, including bedrooms, and therefore ask guests to make sure they do not arrive before our check-in time of 4pm, unless arranged beforehand.  

  6. A hospitality tray will be in the bedrooms, with fresh milk provided for you to enjoy a cup of tea or coffee on your arrival as well as during your stay.

  7. We will take payment for all stays, on the day of your arrival, using the card details provided at time of reservation.  This will cut down on touch points having to be used.  Receipts of your transaction will be placed in your bedroom before arrival.  We do not have access to contactless payments.

  8. TERMS AND CONDITIONS:      Should a guest become ill with Covid-19 symptoms, and is unable to leave immediately (according to government stipulations, stating that you should return home), they would then need to self-isolate in the bedroom where they have been staying.  No cleaning is permitted, as we are unable to enter the room.  However, clean linen and basic breakfast items will be placed outside the room for your collection.  There will be a charge per night at 2/3rd of the normal room rate.