We would like to put our guests' minds at ease when visiting Broomfield House, by mentioning that we are taking the following precautions to keep both you and ourselves safe.

  1. As you will note in the above logos, we have successfully been awarded the AA Covid-19 Confident award.  This is in recognition that we, as a business, are confirmed to be following government and industry guidelines, and they have ensured that processes are in place to maintain cleanliness.   

  2. Once you have made a reservation for a stay with us, should you or any of your party be feeling unwell close to your date of arrival (with the symptoms of Covid-19), we ask you to please be considerate and inform us of this, and as a result, your reservation will be cancelled, and we will enforce no cancellation fees.  We can happily rearrange your reservation for a future date.   

  3. If you need assistance with your luggage, we will help you and place items outside your door.  

  4. There will be no buffet table for breakfast items, and everything will be served to your table.  We have implemented a pre-order breakfast form which is required to be completed by each guest the evening before.  On the form, we will be requesting that guests specify a time that they wish to eat.   

  5. Hand sanitiser will be available at the entrance to the property for your use, as well as at the top of the stairs.  We will continue to wear face masks at all times whilst dealing with our guests, and although it is no longer the law to wear face coverings, we would appreciate it if our guests continue to wear face coverings whilst in the house.  

  6. We have always prided ourselves on our cleanliness - as it has been noted by so many of our guests - and now we will be sterilizing even more frequently in all areas.  We therefore anticipate that it will take longer for us to clean all public areas, including bedrooms, and therefore ask guests to make sure they do not arrive before our check-in time of 4pm, unless arranged beforehand.       

  7. In order to respect your safety and ours, housekeeping services will not be done during your stay.   For guests staying longer than 1 night, you simply need to ask for a replacement of items (for example fresh towels, toilet rolls, hospitality tray items).  We will place them outside the door for your collection.  Please put used towels that need washing outside your door for our collection. HOWEVER, IF YOU WISH YOUR ROOM TO BE CLEANED DURING YOUR STAY, PLEASE FEEL FREE TO TELL US.

  8. A hospitality tray will be in the bedrooms, with fresh milk provided for you to enjoy a cup of tea or coffee on your arrival as well as during your stay.  A basic selection of tea, coffee and sugar will be on the tray, minimizing cross-contamination.  Any special requirement for herbal/fruit teas can be supplied upon request.  All glassware, crockery and cutlery used during your stay is washed at high temperature in the dishwasher.

  9. We will take payment for your stay on the morning of your arrival, using the card details provided at time of reservation.  This will cut down on touch points having to be used.  Receipts of your transaction will be placed in your bedroom before arrival.  We do not have access to contactless payments.

  10. Before you check-out, we ask our guests to please open their window for ventilation.

  11. TERMS AND CONDITIONS:     If a guest develops symptoms of COVID-19, we ask that they check out immediately and return home. We cannot allow guests with COVID-19 symptoms to stay in our house.